Test every way a customer can contact you.
More marketing cannot help if a call, form, message, or booking request disappears before your team sees it.
What to inspect
- Call the main business number from a phone the business does not recognize.
- Submit the website contact and estimate forms.
- Send a message through each active social profile or booking channel.
- Confirm every phone number, link, and business hour is current.
What to fix
- 01Fix broken numbers, forms, links, or hours first.
- 02Remove contact options the team no longer monitors.
- 03Route each active path to a destination the business controls.
Make it repeatable
Keep one short test checklist with the phone number, form URL, social inboxes, and booking link.
You're done when
A test inquiry reaches a working destination through every contact option you advertise.
Check this regularly
Test monthly and after any website, phone, CRM, or staffing change.
